Listing uploaded or upgraded in error

If you upload or upgrade a listing in error, please contact our Customer Care team within 24 hours of the error being made with the following information:

• Property address
• property ID (if known)
• Confirm whether you uploaded and/or upgraded the listing in error

Weekends and public holidays are not included in this 24 hour period.

If you have not contacted our Customer Care team within 24 hours of the error, you will need to get in touch with your account manager.

Note: Some contracts apply automatic upgrades to listings. We are unable to remove the charge from a new listing that has been upgraded as per the conditions of your contract unless the listing is deleted and our Customer Care team is contacted within 24 hours of the error being made.